You have the right to return your purchases. You are required to write us within 14 days of receiving it and return it within 14 days of contacting us. You are required by law to inform us before you return the product.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hangtags etc. still attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product’s packaging.
All products sold on webshop.hankjobenhavn.com are subject to 2 years warranty. This warranty covers production faults only and not wear and tear from regular use.
Before returning your order, for whatever reason, please contact us on firstname.lastname@example.org stating in detail the reason for the return. Once you have contacted us, return the order as described above to the following address:
Carelog Logistics Service A/S
Enclose the return form filled out accordingly. All this is to ensure you the fastest and easiest service.
The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, Han Kjøbenhavn can deduct money from the amount that you are to be refunded.
In case of a refund you will refunded the entire amount that you paid (i.e. the price for the product and shipping). The refund will be carried out the way that you originally made the payment.
In case of an exchange, we will ship the wished item as soon as we receive the original order. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.